🔮 Refund & Exchange Policy🔮

Last updated: July 1, 2025

Operated by 2718190 Alberta Ltd., doing business as Hoodoo Hollow

Each item we offer is crafted with care, intention, and sacred energy. As such, all sales are considered part of a magical exchange—final and binding. That said, we understand that the fates occasionally fumble a parcel, and in those rare cases, we will make it right.

❌ No Refunds

We do not offer refunds to the original payment method under any circumstances. However, we do offer in-store credit via gift card!

♻️ Exchanges

Exchanges may be granted only if:

The item was ordered in error (e.g. wrong product), and
The item is unopened, unused, and in mint condition.

Exchanges are offered in-store or via email. Shipping costs for exchanges are the responsibility of the customer.

🧿 Replacements for Catastrophic Failures

(Manufacturing Defects Only)

We stand behind the quality of our handmade and curated goods. If your item arrives with a catastrophic failure due to a manufacturing defect—something that renders it unusable right away through no fault of the customer—we will gladly offer a free replacement.

Examples include:

A cracked vessel that couldn’t have broken in transit
A dropper cap that doesn’t seal or function properly
A leaking bottle that failed due to a faulty seal
An item structurally flawed from the moment it left our hands

🛑 We do not replace items damaged during shipping, as these are considered the responsibility of the courier once the parcel leaves our shop. Please refer to our Shipping Policy for carrier-related concerns.

❗ Spell kits or spiritual results are not guaranteed—mystical outcomes are between you and the universe.

📸 How to Request a Replacement

To qualify for a replacement:

Contact us within 24 hours of receiving the item (delivery or in-person purchase).
Provide your order number or receipt.
Include clear photos and a video of the damage.
Return the damaged item (we will cover return shipping in qualifying cases).

Requests may be initiated:

By email to Summon@hoodoohollow.ca, or
In person at our Drumheller location

Approved replacements will be issued as the same item re-sent.

✨ Return Shipping

If your item qualifies for a catastrophic failure replacement, we cover the return shipping cost. If you are making an exchange, the customer is responsible for all shipping fees.

🔒 Final Sale Items

All items are considered final sale, including:

Gift cards
Sale or discounted items
Opened or used goods
Custom or handmade pieces (unless defective upon arrival)

Questions? Rituals gone wrong? Our coven is here to help. Reach out to us at Summon@hoodoohollow.ca, and we’ll do what we can to restore the balance.